AfterCrash

Transparency

How AfterCrash uses AI

AI helps you read your policy and prep for your claim. Here's exactly what it does and where it stops.

Last updated: May 5, 2026

What the AI does

  • Summarizes the policy PDF you upload (deductibles, limits, coverage types).
  • Answers plain-English questions about your policy by quoting the relevant section.
  • Drafts adjuster prep notes, letters, and checklist suggestions.
  • Explains insurance terms.

What the AI does not do

  • It does not file claims with your insurance company.
  • It does not replace a licensed agent, attorney, public adjuster, or doctor.
  • It does not guarantee a coverage interpretation.
  • It does not negotiate on your behalf.

Limits to keep in mind

  • AI answers are only as good as the document you upload. Scanned, partial, or low-quality PDFs produce weaker answers.
  • AI can be confidently wrong. Always verify big-dollar or deadline-sensitive answers against the source policy and with your insurance company.
  • State law may override what the policy says. AfterCrash does not provide legal advice.

Where the answer came from

When possible, AfterCrash shows the section of your policy used to generate an answer so you can verify it yourself.

Third-party AI providers

AI features send data to Google (Gemini AI models) through our AI service provider, Lovable. What is sent: the crash description you type and the crash type, and the text of insurance policies you upload or paste together with vehicle details, photos of insurance cards or driver's licenses you ask us to scan, questions you type to Juno, and details you enter for advocate letters or roadside help. It is used only to produce your answer, is not used to train AI models, and is not sold. Crash photos, location, and contacts are not sent. The app asks your permission before anything is sent; if you decline, nothing is sent and the app will not ask again unless you tap an AI feature yourself. Our providers are contractually required to protect this data at least as well as we do.

When in doubt

Call your insurance company to confirm coverage. Call a licensed attorney for legal advice. Call a doctor for medical advice. Call 911 for emergencies.